The credibility of what we communicate is influenced 7% for the words that we say, 38% for the tone of voice and 55% for the corporal language (PAZIN SON, 2007). In the situation of aid to the health of the other, the verbal communication and the not-verbal one must be propitious, efficient and therapeutical. Therapeutical communication is the capacity of the professional to apply its knowledge on communication to give assistance to the patient, so that it can face its problems, to agree with the others, to adapt it what he cannot be modified and to surpass the blockades to the auto-accomplishment (STEFANELLI, 1993). For Arajo, Silva and Puggina (2007), the communication, for being a basic necessity of the human being, determines and effects the attendance of the expressive area of assistance to the patient, being denominating common of all the actions of the health professionals. Therefore, the communication is not only plus a basic instrument for the therapeutical relationship, but also ability or interpersonal capacity must be considered.
this ability is essential for the nurse, independent of the area where it acts, therefore it allows to take care of to the necessities of the patient in all its dimensions. For It hisses (2006), the adequate communication is that one that tries to diminish conflicts, misunderstanding and to reach objectives to decide the problems detected in the interaction with the patients. The nurses, in its daily one, use the communication for the performance of its diverse activities related with the patient. Therefore, to develop communication ability facilitates that the objectives of the nursing assistance are reached (STEFANELLI, 1993). Strengthening this idea, Isabel Amlia Mendes Coast declares: ' ' not it has doubt of that the nursing assistance will be in such a way more efficient in the provisions of well-being in the perfect patients the more will be its resources of comunicao.' ' (MENDES, 1994, 41) As it affirms Stefanelli (1993), the health professionals, worried about the human being, look for to develop ways, instruments, techniques, abilities, capacity and ability to offer to the patient the chance of a worthier, more comprehensive and less solitary existence.